******** Stay away

Pathetic service. STAY AWAY IF YOU CAN.

My account was frozen in 2018 due to my card being lost and it so happened that someone incorrectly deposited money into my account the same day or time. I was called to have the funds reversed and I declined as I was relocating and I thought the funds could have been my relocation funds.

I obviously did not have access to my account as it was frozen, i guess pending the investigation. I then received threats from the person that had deposited the money into my account threatening me to release it. He advised me that he got my details from a standard bank consultant (breach of the POPE act). I then asked standard bank (***** department) to investigate why my details were given to the 3rd party and I have never received any feedback. I then asked the ***** department to release the funds and I went to the Richards Bay branch to re-activate my account and downgrade the account as did not need the cheque acc anymore. I was then assisted by a young gentlemen upstairs and he advised me that they were offline buy once they were back he would give me a call notifying me if my account was activated and downgraded. He issued me with a new card that they supposedly cannot trace and i completed some forms.

Till this day I have never received a call from him and I have been under the impression that my account was never activated and never used in two years. I am currently sitting with a bill of over R3000.00. I called them in August/September 2020 and Noluthando investigated and advised that they would reverse all the funds from July 2018 and this has never been done. Spoke to several other people and now they claim they can not trace the Noluthando and they can not honor what she confirmed. I have asked for calls to be retrieved and this seems impossible to them.

I honestly feel standard bank is ******** people and finding excuses as all my calls seem to not be traceable.

Regret ever banking and taking up a home loan with them.