****med by Standard Bank

So i lost my bank card. Requested a new one. No where on the call were any charges mentioned.

I requested to collect the card instore. This was impossible due to corona, yet to collect my urewards card i would have to go instore. Makes no sense.

So all of a sudden im charged for the new card and the courier charges. This was not relayed to me in the conversation. Today, i see there is a charge for a overdraft facility. I dont have an overdraft facility. Turns out, after not disclosing the charges for the card and courier that i went into a negative balance. Due to this i was then charged for an overdraft.

I requested how to cancel my account, i was told this must instore.

***, so to **** people into extra charges(which were omitted from the conversation) you force them to receive a card via courier.

I am fed up honestly. I never had any of these issues with Capitec. Who, BTW was voted 3rd best bank in the world. I see where i am moving back to.