****med by my own bank

I am very disappointed at how this bank constantly fails me as their client. On the 31st of October I went to one of their branches to enquirer about abnormal charges on my credit card. The guy at the branch could not explain it and put me through to their customer service where I spoke to Levi who then told me the reason for these charges was because I have not been debited for the past two months. A reason that does not not make sense since there was money in my account for the debits to go through. She then said she will investigate and promised to call me back before the end of business that same day. Something that has not happened up to date. Sadly, this is not the first time I have lodged a complaint with their complaints department and left hanging till I give up.

The other thing is, I have had my cheque card declining at a filling station when there was actually more than enough funds in my account for the purchase. Now what makes me more furious is the fact that I have now been charged by the bank for insufficient funds for that declined payment. How sick is that!