****med at an ATM because of your incompetency!

Worst service from Standard bank Sandton City. I went to the branch 4 times to request for my number to be updated so that my OTPs be sent to my new number but when I noticed their incompetency I then requested for them to close off my account and transfer my funds to my Absa account then I was told I had uncleared transaction so the account cannot be closed until they all clear then guess what? I got ****med an at ATM and the guys withdrew 4 thousand from my account all because of Standard bank's unprofessionalism and incompetency and now they telling me they can't even refund me because the guys took my card and had my pin number. Well I am not gonna let his slide just like that because there is a recording of me cancelling my card at exactly the same time they were withdrawing from my account do that should clearly proof something was fishy.