**** from Consultant

On Friday 21/08/15 my husband card was swallowed by ATM. She went to STD Motherwell inside branch. He was then prepared another card and asked to produce his ID. The consultant who was assisting her to about 45min just to finish transaction Consultant was Themebeka Mphithi. He then went to the ATM to withdraw & he noticed it was an incorrect card given.They have given him Siphokazi Basie - Fatyi card the wife. He then went inside to get assistance & was told by another consultant that its the wrong card issues..The lovely consultant assisted my husband Sibongile Timba with aright card. Thanks to people like her she is an asset. We noticed that money went out of the account while I was busy with Thembeka Mphithi as if there was a link and the delay she did. We laid a complaint and waited for Manager to call ***** department. We were told that we need to wait 6 days..Up unitl today we never got any feedback from STD ..We didn't have income in our household & demand the bank to pay us back for the error that was created by Thembeka Mphithi. We went to the bank & requested the transactions report in which they refused. We are very cross with company & want our money