****

made a transfer in the bank to an FNB account believing i was making a purchase for a car, only to find out that i was ****med, i followed the necessary protocol i opened a police case and later contacted the standard bank ***** department, i had received two emails from the ***** department the other one stating that i would be refunded and the second email stated there were no funds to refund me, i was then advised to take it up with the ombudsman since from the 21 September 2015 i have not received any feedback regarding my dissatisfaction of my logged complaint.