SBVAF STILL NOT SETTLED

I received a phone call from JHB VAF on 9 March 2015 at 4:55 to say that my account is in arrears. This happened after Standard Bank answered a previous query about a complaint that I settled my account on 6 January after getting a settlement figure from VAF over the phone. They took R1703.39 on 20 Feb 2015 again and only refunded R1100. How can a this account still not be closed? This is bull dust. I am furious about the bad service. This is after I made 12 calls to SBVAF already. The last reference *** was resolved but not for the correct amount. They can go to the tape recording of 6 January 2015 and listen to the recorded conversation and settlement figure they gave me on that date. I am disappointed that the account is STILL not closed.