SBVAF daylight *******

It has been over a year since I advised SBVAF (Standard Bank Vehicle and Asset Finance customer service and complaints department about my debit order cancellation request, I am Gutvul and at POINT I will switch this finance to any competition with better service. I got a call from Ashley Credit control this morning, who also, proved so unhelpful, and biased towards the Bank. What annoys me most is due to their incompetency, every year towards December they flag my account as in arrears, yet I religiously pay the account. Ask which month was missed, payment, and they don't have an answer for you. Yet every month before the 7th which they say is the debit date I make payment, mostly by the 25th of current month I make transfer or manual payment at the branch. However, the level of this Banks incompetency is indescribable. They started by messing the order date, and for a year, none of them have really followed my instructions and I do not even have a debit order account with them, I make transfers, but they debit some dormant or rather unknown sbsa account, and cause charges for reversals on the VAF, account which they then decide to accumulate and label them as arrears on my VAF, how ethical is that? They are treating me so unfair as a Long-standing customer of the bank. and I have had it now, I am really going to take this up with Ombudsman for their unfair and unprofessional treatment of customers. History on the account shows it was normalized recently, according to my knowledge to rectify this, and surprising today I get a call to say account is in arrears, that is absolutely unacceptable unbelievable. I have kept a record of payments to that account since the last arrangement, why should i PENALISED FOR INTERNAL AFFAIRS, RESULTING FROM INCOMPETENCY OF THEIR STAFF, AND Inhumane policies, unflexible systems. I strongly feel ******, by unnecessary bank charges, which they capitalize onto my VAF, and charge more interest and then call me declaring arrears, every DECEMBER, what is that? I am certain there is a whole lot of clients who have this debit order payment with standard bank vaf, they must just send me my full 12 months statement to switch. I actually always pay more than the amount required on that account and yet they still mess with it, pathetic really