SM
Sandile M

1 reviews | Active since Aug 2017

22 Aug 2017, 09:52

SBVA - SBS***

Good Day

I write this as a dissatisfied customer of Standard Bank, this company called me and offered a Monthly Extended Car Voucher, I gave them every credentials that they had required from my side and they opened the policy after a month they deducted a sum from my account , I then called them as I wanted to take in my car for Service only to find that my policy was inactive but they were still deducting I called and asked them to cancel the policy this was on the 29 of June if I'm not mistaken they said I should wait 21 working days which I did I then called after the working days and they have been stalling me and telling all sort of stories I've went to the Windermere Centre Branch they couldn't help I've been trying to call their number but it's engaged it doesn't go through this has been going on for far to long these people are *****ing my money now and it has to stop can you kindly assist please

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Replies (2)
Standard Bank
Standard Bank's reply23 Aug 2017, 00:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Clint Chetty

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply23 Aug 2017, 00:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Clint Chetty

Complaint Resolution Centre

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