SBSA's Customer Services seems to be an option

In August I went to SBSA, Cape Gate Mall for a service. The lady assisted and I left. Late in September I realise I do not have my ID, turned the house upside down looking for it. I then started tracing where last I used the ID. I went to the branch for another service and then asked the lady to please check the history notes on my profile to identify who had helped me. She said the lady was on lunch, went to their back office, returned and said the lady said she knows nothing of my ID. I understood as "she sees a lot of customers", however how many of them leaves their ID behind. I asked the lady if they do not have a specific place at the enquiry desk where they keep the customer's documents, she said no. I then begged her to please look in the drawers behind her. She hesitantly looked, went through a number of drawers and then found my ID. Now, SBSA, I understand that it was negligence on my side( in spite what I was going through on the day), however, of all the calls that your employees make to us the customers daily, was it really a lot for your employee to call me before throwing my ID in the drawer? She could have maybe made a history note as well. I would like to believe that you know what it take for a person to make an ID. Please do not call me or write to apologise or explain, all I am asking for is that you check your employees for proper customer services, which I know used to be hammered into the SBSA employees before, and also thank and acknowledge the lady that actually looked on my behalf, even though I said it so many times to her at the moment.