SBSA VIRTUAL CARDS ALWAYS FAIL TO CLEAR RETURNS BACK TO THE CARD OR ACCOUNT

It's all good and well with the SBSA Virtual Cards until you want funds returned to your account!!! It's also commercially unrealistic that you'll never want to process a return after an unsatisfactory transaction and overcharging mistakes are common in e-commerce. One would therefore expect SBSA to put as much effort into the Refunds to the Virtual Card as much as they did in rolling them out for transaction payments.

Returns to a Virtual Card NEVER get processed. I've seen multiple threads ranting on this issue from dates backing as far as 2019 and here we are in 2022 still coming across the same issue!! I've gone through the tedious process of being passed around from department to department only to be given a Thuthuka form to complete for the refund to be processed.

SBSA, do better. These Virtual Cards have been in your IT production environment for the longest time. How are you not logging exceptions for the returns that fail to get to our accounts and use that to implement the necessary long-term fix?! If you want us to use the Thuthuka form for every single return lodged, why don't you shamefully say so?? A Web portal for that would be much better and it would save us customers a lot of time and frustration of jumping through hoops to get our monies cleared back into our accounts.

Of course I look forward to you not coming back to me with an apology but FIXING this PERSISTING issue once and for all.