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Odwa M

1 reviews | Active since Aug 2019

09 Dec 2019, 10:20

SBSA VAF is the worst!!!!

Its so irresponsible for Standard Bank Vehicle and Asset Finance to directly debit someone else's vehicle account against my personal bank. I can understand if there was an error, we are human after all. What is really disappointing is that I have to constantly follow up to find out this won't happen going forward. A month has passed and nobody's giving comforting feedback that this was an isolated incident and won't happen again.The consultants keep me on hold and offer no real solution. This is time consuming and costly. I personally will never advise anyone to take up Vehicle Finance with Standard Bank.

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Replies (1)
Standard Bank
Standard Bank's reply10 Dec 2019, 07:13
Official
Hello Odwa, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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