SBSA USELESS SERVICE AGAIN

Way to go SBSA - we have been customers for well over 15 years and completed all requirements in time as and when required. My spouse just called to say his accounts have been frozen due to FICA. Why were we not sent an e-mail, sms, registered letter, posted letter or phone call to inform us that the account would be frozen. Your repeated inefficiency and lack of customer service (again) will be the reason we change banks. Disgusting.