SBSA Sucks! Worst Bank Ever!

I am beyond frustrated at your ***** Department who keeps flagging the deposits into my banking account from genuine merchants/companies for 'Confirmation Of Funds'.

For the third time in under 2 months this has happened to me with nobody able to give me a proper explanation as to why. All the while, your customer is left without being able to transact, nobody seems to care to further investigate this matter. I simply do not understand why this keep happening.

Nobody bothered to contact me to inform me that my account was blocked for the third time now, my card declined last night and I had to call into the ***** Line to find this information out myself! I am being blocked from using my account on almost a weekly basis now. Does this make any sense to you? This is just crazy and ridiculous. Do you actually find any ***** or are you just playing games with people's money here? Pity your systems flag genuine transactions as ***** but you cannot catch the *****ulent transactions as reported on the news and social media on a regular basis, your name was just on the Devi show the other day.

As per my previous interactions when this happened to me recently, Tshepo, one of your managers from ***** was the only person who took note of my concerns and agreed it doesn't makes why the system is continuously flagging deposits into my banking account from genuine merchants/companies as suspicious. The current transaction now flagged yesterday is a from a merchant/company who was already vetted and verified last month from my account. He agreed to chat to the ***** Rules team on my behalf the last time we spoke and I was assured some feedback would be provided however he seems to have disappeared since then without any feedback being provided and nobody can get a hold of him. Anyway I do not have the time, airtime or energy to highlight the obvious flaws in your systems to you anymore. I do not wish to care anymore either just like you and your staff and I am happily opening up a bank account at a competitor's banking institution, I am letting my feet do the talking for me this time around.

Please can this confirmation of funds be completed as a matter of urgency so I can swiftly transfer all of my money and business to another bank who values and appreciates their clients unlike you. I cannot wait to close my account with SBSA for their non-existent customer service and lack of empathy.