SBSA Student Loan Department

1. Student Loan app**** for and is declined because they did not receive required docs in 10 day period, but docs were submitted within 2 working days from date of application.<br> 2. Sent docs again and loan is declined again for bad credit record for R590. Finally get information re the R590 being paid a few days late and send them proof that there is no bad credit and that accounts are paid to date to email address supp****.<br> 3. Proof sent is totally ignored and they just resend their original email declining the loan and highlighting the section of why it was declined.<br> 4. Cannot get to speak to anyone in the Student Loan department and left urgent message, still no response.<br> <br> I have app**** for 2 x student loans (2 sons) for 7 years in a row (concurrently) and have not missed 1 single payment to date and this is how a customer is treated!!!<br> <br> I believe that this is not treating customers fairly in terms of TCF Legislation and I want someone to address this asap as I cannot afford to pay University late payment penalties due to Standard Bank's lack of service/assistance.