SBSA SHYFT SHOCKING CLIENT SERVICE!

I was really excited to open a SHYFT account only to be extremely disappointed with the lack of client service! I have been trying since Wednesday the 21st of Feb 2018 to be activated only to be given the run around! Siya from Private Banking Fourways did his utmost to assist me, however, he too could no longer understand why his colleagues could not resolve the issue. In a desperate attempt to resolve my issue, I eventually copied the Head of Forex and Trade, Personal & Business Banking, i.e. Mr. Arno von Helden, however, he read my emails and he did not bother to respond. The SHYFT team kept making empty promises via email and to date I have received a telephone call to explain the issue as to why the process is not working. Your urgent feedback would be appreciated.