SBSA Refuses to Assist Clients!!!!

I have tried on many occasions to rectify overcharging on my VAF account and the Bank has resorted to bullying tactics to get me to pay more than the amount I owe them (and not even have the decency of a valid explanation of where all the additional funds paid into the account has gone) ... yet they still pile on the interest and finance charges, even though this account is in dispute!!!!<br> <br> After over a year of trying to willingly sort this problem out (I have never tried to get out of paying my debt), I have decided to just settle the balance of my account and end the relationship with the Bank, however the Bank has a terrible attitude in that they refuse to engage further and even provide me with a settlement amount so as to make payment ... which bank doesn't want their money back???<br> <br> I find their attitude very unprofessional and conduct unbecoming of a large corporate citizen.<br> I'd like to have someone at the bank liaise directly with me to help resolve.