SBSA Put me on ITC record for their mistake

This has been a horrible day, Standard Bank put my name on ITC for a mistake that was made by their systems so they claim. I had a personal loan with them that was supposed to be settled at the end of May 2015, however there were discrepancies on their systems. They kept calling me telling me that my account is in areas and I told them it's not possible. In February 2015 SBSA had system issues, SBSA clients could not receive sms's or use internet or cellphone bank, on February 25th 2015 my debit order didn't go off because of the system problems. A week later they called me to say my debit order didn't go off. I made arrangements to make the payment, after that the trouble began. I logged a call with SBSA and they said to me they will investigate and come back to me, never received feedback for SBSA. <br> <br> I called their personal loan department, they said they will log a call, investigate then come back to me but they never did. Today I received a call from their legal department, a very rude guy by the name of Hlomisi Maitse, who said and I quote, \We (Standard Bank) tried sending you an sms regarding your loan but we had system problems"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;290965;796980;33;2;0;0;0;0;2;NULL;NULL;NULL;15/09/14 17:33;15/09/14 16:02;City of Tshwane playing with a person_A|_s life ;7,11E+12;Finance ;***;After an incident Tshwane and I have a written agreement that my account will not be blocked at all to buy pre-paid electricity, until they sorted out my account after they did not respond to an incident logged in March. 1 September 2015 when I wanted to buy electricity my account was block. The next day I send emails to all parties involved explaining once again that my father-in-law stays on the property and he is on 24 hour oxygen machine and cannot go without, so this is a life and death situation and they blocked my account *******ly. You think that made any difference to them. More than 48 hours it took them to unblock my account no matter if my father in law had electricity for his oxygen machine or not they just did not care at all. Friday 11 September 10 days later when I wanted to buy electricity ONCE AGAIN my account is blocked *******ly. I send them an email on the Friday reporting this. After 20 emails and I still cannot buy electricity and they will come with all excuses like it takes 24 hours before it shows at the garage after it gets unblock. Once again blocked my account *******ly and are playing with my father-in-law's life. Thank you to Hilda Fest you tried!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;512065;704361;9;2;0;1;0;0;2;NULL;NULL;NULL;15/09/14 17:46;15/09/14 16:02;Website Problem;8,20E+12;?;***;If this was the first time ever, I would not have taken any time to write a report here. <br> <br> Your Website instructs me to complete my Name and DOB when I submit to advance for \Step 2\"" where I am supposed to complete that information. I Have tried on two different PC's"