ST
Shiney T
1 reviews | Active since Nov 2018
21 Mar 2025, 10:41
SBSA Private / Prestige banking = 0 Customer service
As a prestige banking client, the service I receive is far from prestige. I have better luck getting through to call center ***with agents competently able to assist but do not have access to my account so I have to contact or be tranferred to private banking. 15 minutes later I am still waiting for my call to be answered. Can I just have a normal account. General banking customer service far surpasses the level of customer service in private.
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Standard Bank's replyOfficial
21 Mar 2025, 11:02Dear Shiney,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply21 Mar 2025, 11:02
Official
Dear Shiney,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***