PD
Percy D
1 reviews | Active since Jun 2020
29 Sept 2020, 17:43
SBSA POOR. SERVICE STANDARD BANK!!!!
I AM SO DISGUSTED BY THE STANDARD BANK SERVICE!
I HAVE SETTLED MY LOAN ACCOUNT WITH STANDARD BANK IN JUNE 2020 AS PER THE SETTLEMENT OFFERED BY MBD THEIR ACTING ATTORNEY FIRM!
SINCE THEM I HAVE BEEN TRYING TO GET MY CREDIT PROFILES UPDATED AND TO DATE THERE IS NO UPDATE! I HAVE JUST RECEIVED MY CREDIT REPORT AND ON STANDARD BANK IT SHOWS THAT THERE IS NO UPDATES DONE!
I HAVE BEEN SENDING THEM REMINDERS OF THE UPDATES AND THEY JUST IGNORED AND NOW I AM STILL SITTING WITH AN UNUPDATED PROFILE!
BEFORE I SETTLED THIS LOAN I USED TO GET CLOSED TO ABOUT 10 CALLS A DAY ASKING FOR MONEY! NOW THAT I HAVE SETTLED, THERE ARE NO CALLS, NO PROFILE UPDATES WHAT IS THAT?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Sept 2020, 05:12Hello Percy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply30 Sept 2020, 05:12
Official
Hello Percy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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PD
Percy D's updateReviewer Update
30 Sept 2020, 22:29After all the efforts to get my matter resolved with Standard bank , it feels like i am working with a bunch of retarded individuals who are highly paid for nothing! Youd swear that i am dealing with department of home affairs!
Since my escalation around the end of August early September , I am told that my matter has been referred to the relevant department and an urgent follow up was done! #Frustrated!
I settled my account over 4 months ago! I started escalating the matter over 30 days ago and only today i am told that this matter has been referred to the relevant department and an urgent follow up was done! #F#€¥# what were they doing all this time?????
Since my escalation around the end of August early September , I am told that my matter has been referred to the relevant department and an urgent follow up was done! #Frustrated!
I settled my account over 4 months ago! I started escalating the matter over 30 days ago and only today i am told that this matter has been referred to the relevant department and an urgent follow up was done! #F#€¥# what were they doing all this time?????
PD
Percy D's update30 Sept 2020, 22:29
Reviewer Update
After all the efforts to get my matter resolved with Standard bank , it feels like i am working with a bunch of retarded individuals who are highly paid for nothing! Youd swear that i am dealing with department of home affairs!
Since my escalation around the end of August early September , I am told that my matter has been referred to the relevant department and an urgent follow up was done! #Frustrated!
I settled my account over 4 months ago! I started escalating the matter over 30 days ago and only today i am told that this matter has been referred to the relevant department and an urgent follow up was done! #F#€¥# what were they doing all this time?????
Since my escalation around the end of August early September , I am told that my matter has been referred to the relevant department and an urgent follow up was done! #Frustrated!
I settled my account over 4 months ago! I started escalating the matter over 30 days ago and only today i am told that this matter has been referred to the relevant department and an urgent follow up was done! #F#€¥# what were they doing all this time?????
PD
Percy D's updateReviewer Update
05 Oct 2020, 13:20Good day Mr Fuzile
I trust that you well and this finds you in good health.
Mr Fuzile, I write this to you because I have found no help from your staff. I feel that I have exhausted all avenues within Standard bank to get help but nothing tangible has materialized. I have left the email trails for your perusal. I know that you are a busy man so I will just get to the point.
I settled a loan I had with standard bank in June of 2020. I have received paid up letter but my credit profile has remained unchanged and not updated since April 2020 when I started paying off the account. Can I please get someone who knows exactly why they have been hired by standard bank to expedite my request.
I trust that you will find the above in order and I hope to hear from your office as soon as possible.
Kindest regards
Percy Sifiso Dube
I trust that you well and this finds you in good health.
Mr Fuzile, I write this to you because I have found no help from your staff. I feel that I have exhausted all avenues within Standard bank to get help but nothing tangible has materialized. I have left the email trails for your perusal. I know that you are a busy man so I will just get to the point.
I settled a loan I had with standard bank in June of 2020. I have received paid up letter but my credit profile has remained unchanged and not updated since April 2020 when I started paying off the account. Can I please get someone who knows exactly why they have been hired by standard bank to expedite my request.
I trust that you will find the above in order and I hope to hear from your office as soon as possible.
Kindest regards
Percy Sifiso Dube
PD
Percy D's update05 Oct 2020, 13:20
Reviewer Update
Good day Mr Fuzile
I trust that you well and this finds you in good health.
Mr Fuzile, I write this to you because I have found no help from your staff. I feel that I have exhausted all avenues within Standard bank to get help but nothing tangible has materialized. I have left the email trails for your perusal. I know that you are a busy man so I will just get to the point.
I settled a loan I had with standard bank in June of 2020. I have received paid up letter but my credit profile has remained unchanged and not updated since April 2020 when I started paying off the account. Can I please get someone who knows exactly why they have been hired by standard bank to expedite my request.
I trust that you will find the above in order and I hope to hear from your office as soon as possible.
Kindest regards
Percy Sifiso Dube
I trust that you well and this finds you in good health.
Mr Fuzile, I write this to you because I have found no help from your staff. I feel that I have exhausted all avenues within Standard bank to get help but nothing tangible has materialized. I have left the email trails for your perusal. I know that you are a busy man so I will just get to the point.
I settled a loan I had with standard bank in June of 2020. I have received paid up letter but my credit profile has remained unchanged and not updated since April 2020 when I started paying off the account. Can I please get someone who knows exactly why they have been hired by standard bank to expedite my request.
I trust that you will find the above in order and I hope to hear from your office as soon as possible.
Kindest regards
Percy Sifiso Dube
Standard Bank's replyOfficial
06 Oct 2020, 10:19Dear Percy Dube
Thank you once again for posting your comments.
This is being dealt with, with regards to the previous review you posted.
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
This is being dealt with, with regards to the previous review you posted.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply06 Oct 2020, 10:19
Official
Dear Percy Dube
Thank you once again for posting your comments.
This is being dealt with, with regards to the previous review you posted.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
This is being dealt with, with regards to the previous review you posted.
Kind regards
Complaint Resolution Centre
***
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