SM
Shanaaz M

1 reviews | Active since Dec 2012

15 Dec 2021, 15:04

SBSA poor service delivery

Standard bank mobile promote their product to their private bank clients and you are required to authorized a debit order. They are the only service provider whose debit orders do not go through and who allow the amount to build up. They undertake enforce a data limit block do not enforce the limit. They undertake to pass through debit orders and fail to do so in breach of their agreement.

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Replies (1)
Standard Bank
Standard Bank's reply15 Dec 2021, 16:26
Official
Dear  Shanaaz M 

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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