AB
Ayanda B
1 reviews | Active since Jun 2015
12 Jul 2021, 14:31
SBSA poor service
I am experiencing extremely poor service from standard Bank home loans department. My home loan was approved in June and I accepted it. But today I was told by their call centre agenr that the file is closed because the loan was not taken up (NTU). For the past two weeks I've been calling their call centre almost every day to reassign attorneys as the ones initially assigned told me they have not received any instructions from the bank, and they kept telling me it was escalated. Only to be told a different story today(12 July 2021)
This is extremely frustrating and the sad part is that the call centre agents don't even allow you to to speak to management who most likely have powers to review files.
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Replies (2)
Standard Bank's replyOfficial
13 Jul 2021, 01:20Hello Ayanda
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply13 Jul 2021, 01:20
Official
Hello Ayanda
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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AB
Ayanda B's updateReviewer Update
14 Jul 2021, 15:07It would be nice if Standard bank can actually assign such serious complaints to people instead of sending out automated messages. For instance no one has called me or emailed me regarding this complaint it looks like they don't care at all even though this is their fault. Now I must keep calling client care robots who have no clue how to deal with such complaints.
AB
Ayanda B's update14 Jul 2021, 15:07
Reviewer Update
It would be nice if Standard bank can actually assign such serious complaints to people instead of sending out automated messages. For instance no one has called me or emailed me regarding this complaint it looks like they don't care at all even though this is their fault. Now I must keep calling client care robots who have no clue how to deal with such complaints.