SBSA never seems to amaze.....

Pathetic!!! After more than 5 years after I changed my surname at the branch, a "system glitch" changed it back to my previous surname. Sent all my docs in and was told it was "corrected". Last month I received a phone call from Std Bank and yet again I was addressed in the incorrect surname. Yet again I referred it to the complaints dept and the lady assured me that all my details are in order, that she can't understand why I was addressed in that surname. Yesterday I received our home loans statement and guess what.....AGAIN THE INCORRECT SURNAME reflects. I am so sick and tired of SBSA - the excuses. You should really consider changing from "Simpler, Better, Faster" to "Always over promise, under deliver and won't be able to give you a reason"