SBSA Mr. Nolwazi Duze, Mr Andrew Lekalakala & Mr. Desroy Swartz CAANOT BE TRUSTED

Be warned of Standard Bank Head Office blatant arrogance. Mr. Nolwazi Duze Client Management Services International Service Head, Andrew Lekalakala International Service Payments, and Mr. Desroy Swartz Consultant Complaint Resolution Centre (CRC) Client Experience & Risk Execution, jointly, ignored emails and refused to meet with me to amicably resolve disputed foreign transaction amount details. I HAVE RECORD EVIDENCE OF THIS. This case has been dragging since November 4, 2024, pinned down by ego's resistance to honestly respond to simple questions. Mr. Nolwazi Duze attemped to invalidate my claim alleging loaded standing instructions WITHOUT REVEALING "who," "why," and what these instructions are, insinuating these instructions are MY INSTRUCTIONS. This is false. Bank managers, in so doing, clearly expose and degrade the bank's goodwill and market image. Silence has been the hope that my case fades away; the bank's culture in evidence certainly appears to prefer wasting time, resources, and reputation, choosing rather media exposure and possibly litigation to resolve the case. The only document I signed was a South African Reserve Bank requirement signed in June 2023 for tax purposes. Noteworthy: the Head of International Service Desk admitted experiencing a technical challenge between the 27th of July 2023 and the 7th of August 2023, clarifying that the impact of the technical challenge resulted in incoming international payments being processed into my account at a fixed exchange rate instead of the ruling rate at the time of processing the transaction and corrected my account to be credited with the difference in the aforesaid exchange rates on 16 August 2023, under ref EXCH RATE ADJ (Exchange Rate adjustment); however, Mr. Nolwazi Duze after admitting that there have been discrepancies in transation, refuses to do any adjustment for variations and fix these. Previously, I was assured that technical challenges had been resolved and controls installed, but I noticed new unexplained variances. Andrew Lekalakala calls these variations caused by ""Hot Rate Exchage"" I cannot TRUST the operation headed by Mr. Nolwazi Duze, would you ?