SBSA Mobile- CANNOT EVEN PORT A NUMBER

It's been over a week now since i requested my number to be ported via USSD. previously i requested it via the website but after a couple of days i called in and they advised me to use the USSD instead because the online portal wasn't working. Fine. But after a week of waiting, they still hadn't ported my number across. When I called to ask what the issue was, they sent me to cellc. When I called CellC, they said the issue was with SBSA. Had to cause a commotion to get SBSA to sort it out on their side. Now I'm in the situation where BOTH sim cards say no service. My job depends being contactable!!! I can't even call SBSA to log the issue because neither sim card is working!!! I am a private bank client- I should be getting better service than this.