SBSA LOAN DEBIT
After numerous emails and calls going unanswered i need help asap. I settled my loan with standard bank yet they are still debiting me a random amount of R342.58 as ref SBSA LOAN. this cant even be the credit life as that is for the duration of loan only and according to my pre-agreement statement is only R115pm. Please explain the random debit and stop and reverse it.
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Replies (4)
Standard Bank's replyOfficial
24 Jun 2019, 02:14Hello Cherilyn Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply24 Jun 2019, 02:14
Official
Hello Cherilyn Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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's updateReviewer Update
28 Jun 2019, 14:51Still no feedback. Nobody had contacted me to explain the issue??
's update28 Jun 2019, 14:51
Reviewer Update
Still no feedback. Nobody had contacted me to explain the issue??
's updateReviewer Update
16 Jul 2019, 14:25Good day Ms. Meyer Please note that the interest charged on the loan is variable and therefore there amount charged differs every month. Kindly refer to the attached copy of your contract page 2, point 2 Interest Rate. Due to your instalments being fixed and you did not make additional deposits towards the loan, the term of the loan was slightly extended to cater for the interest changes. Kind regards
(Is it legal to "slightly extend a fixed term contract" as this response doesnt make sense to me.)
(Is it legal to "slightly extend a fixed term contract" as this response doesnt make sense to me.)
's update16 Jul 2019, 14:25
Reviewer Update
Good day Ms. Meyer Please note that the interest charged on the loan is variable and therefore there amount charged differs every month. Kindly refer to the attached copy of your contract page 2, point 2 Interest Rate. Due to your instalments being fixed and you did not make additional deposits towards the loan, the term of the loan was slightly extended to cater for the interest changes. Kind regards
(Is it legal to "slightly extend a fixed term contract" as this response doesnt make sense to me.)
(Is it legal to "slightly extend a fixed term contract" as this response doesnt make sense to me.)
's updateReviewer Update
16 Jul 2019, 14:29Also because i didnt make additional deposits this is why the random extra interest was liable, i am sure this interest was suppose to be written off. Can someone else please explain to me why this interest is liable and it cannot be because i didnt make extra payments on my fixed loan.
's update16 Jul 2019, 14:29
Reviewer Update
Also because i didnt make additional deposits this is why the random extra interest was liable, i am sure this interest was suppose to be written off. Can someone else please explain to me why this interest is liable and it cannot be because i didnt make extra payments on my fixed loan.