TR
Tebogo R
1 reviews | Active since Jan 2012
06 Apr 2021, 14:27
SBSA LOAN 2 Credit Enquiry without my consent!
Is it the norm now that banks do a credit enquiry against your credit profile when you have not app**** for any of their product offerings but for their sales opportunities?
I received a call a couple of weeks ago being offered a Standard Bank loan/credit card of over R100 000 which i declined because i was not interested. I am baffled to now see on my Clear Score profile By Experian reporting that SBSA LOAN 2 did a credit enquiry against my profile on the 19th March 2021, which has now impacted my profile 7 points down and i had not app**** for any of their product offerings during that time. No consent was given, is this even legal?
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Standard Bank's replyOfficial
06 Apr 2021, 17:37Hello Tebogo,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply06 Apr 2021, 17:37
Official
Hello Tebogo,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********