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Sagren N

1 reviews | Active since Jul 2016

06 Oct 2023, 15:42

SBSA is a hot air balloon misrepresentating itself as a financial instution

I made a payment from my standard bank cheque acc to a capitec recipient for the R219k. I requested a proof of payment which i downloaded from the SB App. The transaction was flagged as a potential ***** by SBSA staff (you know the usual unspoken **** that we black people can only amass wealth through *****ent means. The only ***** i detect is the misrepresentation of competency and understanding.

SBSA staff then released payment as legit and both recipient and I were both confident payments would be done. According to the recipient its now almost 4 days and the money still not in his account. I am told by lazy SBSA ***** and transactional staff they cannot do anything to contact the Capitec Bank to see if the recipient has/has not received payment as he claims. I try to call and i only get to speak to automated landlines that can strum banjos in the background. After 4 hours of calling SBSA they still confirm they cannot do this which an employee at CAPITEC tells me is totally false (BOVINE EXCRETA). I have been with FNB, ABSA and CAPITEC several years now. SBSA i am less than a year with SBSA and really disappointed with the service toward ordinary blacks like me who don't own big businesses and live from hao mouth mostly. ALL SBSA needs to do CALL CAPITEC TO FIND OUT IF THE MONEY WAS INDEED RECEIVED BY THE RECIPIENT. THEY CANNOT DO THIS YET THEY CAN COLLUDE WITH OTHER INSTITUTIONS TO ENSUE THE CARTEL i

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Replies (1)
Standard Bank
Standard Bank's reply06 Oct 2023, 15:47
Official
Good Day Sagren 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards 
Standard Bank Hello Peter Team 
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