SBSA **** Investigation

On the 5th July last year I was ****med out of a substantial amount of money from my overdraft facility. The bank has been investigating ever since, 7 months, and I am no further forward. During this period I have been charged interest on the overdraft, which I had never previously used, of around R750 per month, over R5 000 so far added to my debt. I contacted the NFO (Ombudsman) to see if they could help. They, the NFO are now being ignored by all the banks involved, namely SBSA, Capitec and Nedbank. All I ask is that Standard Bank repay the interest charged and forego further interest until they have resolved the matter. I also ask that they expedite the investigation so I can plan my life. To add insult to injury, I am a pensioner and do not receive a large pension.