SBSA - Incompetence

I went the the Mall @ Reds branch about a year ago to get a new ucount card as my old one was expired. They issued me wit the card and I had a pin and it was used. I have not used it for some time and needed my pin reset. I visited the same branch about a month ago and was told I needed to update my cell number and after 7 business days I can call the ucount rewards line and have it reset. Spoke to Ntabiseng, who advised that i have the card in my possession is a business ucount card and they cannot assist. Just a note that Ntabiseng spoke over me and did not show any concern about the inconvenience that I am currently facing!! I am passed frustration and deeply disappointed about the lack of detail from SBSA staff that has lead me to this very tight spot of trouble. This has not been the 1st time that this kind of incompetence has caused me trouble!!! I am done with this bank.