SBSA HOMELOANS - NO URGENCY TO SOLVE FOR CUSTOMER

Having logged a query last Monday, 8 December and promised resolution Friday, 12 December and having called on three different occasions, it appears to me that Homeloans are not at all sensitive to urgent queries.

Furthermore when people reach out for the requested service and advise that it's urgent, the current SLA should be adhered to. It is extremely annoying to find that there is no sensitivity / sense of urgency. The attitude is if we don't do it today, tomorrow is also fine.

I have been awaiting a response to a particular query which should have been resolved on Monday, they knowing full well that it was a Public Holiday today. I'm really not interested in their apology, what I require is ACTION. This matter must be finalised tomorrow. As a Pensioner, can one expect any service except utilising our own funds to continuously follow up on what is the Banks responsibility.

Please contact me urgently.