SBSA Don't Know What CLIENT SERVICE Means

Item: Standard Bank
Rating: 1
Author: Samantha C

We have a potential ********** Payment Confirmation. Phone Bankers office eight (8) times - no answer. Phonn Call Centre - no answer. Phone ***** - we can't help with payments I'll put you through to the right department. Get through to the "right" department, "oh we can't help you, you must speak to *****." I explain that ***** have just transferred the call to this department. "We can't help you" and I get placed on hold for 3 minutes with no answer to the call. The potential ***** has still not been attended to. STANDARD BANK CLIENT SERVICE SUCKS!

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Replies (2)

Standard Bank's replyOfficial

06 Nov 2021, 04:46

Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply06 Nov 2021, 04:46

Official

Standard Bank's replyOfficial

17 Nov 2021, 15:57

Dear Samantha C

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards,
Customer Resolution Centre
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Standard Bank's reply17 Nov 2021, 15:57

Official