SBSA does not value you as a customer

I have been trying for over a week to get someone from Standard Bank internet banking team to help me. I have called the call center and spoken to agents, I have left my number to have someone call me back and I have emailed ibsupport but no reply. I am stuck in Singapore and unable to access international payments on my internet banking profile.. I cannot belive how bad the level of support has been from SBSA.