1 reviews | Active since Oct 2015
SBSA Device store has no answer!
Somebody told me about the SBSA device store (https://devicestore.standardbank.co.za/). At first, it looks like they are offering great deals. I also fell for a device which is iphone 11 64gb. I was confused when I saw: Cash deal/ Once-off: R17499 24 X installments : R599 X 24 = R14376 How can a cash/once-off deal is more than the monthly installments? Also, when I inquired about it the customer care don't have a clear answer. They were saying that we don't charge any interest on the monthly installments. Which makes it a super deal. But then they also said that they'll charge 11% on the interest. Again which make this deal worse.
This is what you see when you proceed to checkout:
" You can buy any device upfront on your Cheque or Credit card, alternatively, you can pay it off monthly, if you have a credit card with a budget facility. If you select to pay it off monthly, the full reserved amount from your credit card will be displayed in the payment gateway window. You will receive a special interest rate of 11% on this reserved amount. The monthly payment including the interest, will be the per month price advertised on our site. " So, as per the above and customer care in both cases they'll deduct the full amount once-off. But if you select monthly installments then they'll deduct 11% interest every month, which in some cases more than the normal interest rate app****.
It is very confusing...
if anybody knows the catch please explain.
What I understand is pay for the device in full. Then pay R599 for 24 months for iphone 11 64. and on top of that pay the intereston your CC what ever outstanding.
I have called the device shop/credit card/mobileSABS/normal SBSA call center but no clarification. Please make it clear if anybody can.
Thanks
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
So today someone from Standard bank called me and explained to me about my query. While explaining it to me they said few times that's it's a bit tricky :)
But it's very simple, here:
So there are no instalments for the device. In both cases, they'll charge you full once-off payment. And then you have to pay the interest on your card.
So, you are getting the device with full payment from your card(debit or credit) and then you'll be paying your interest against the amount deducted from the card.
Now for example, if the device is for R14559 then you'll be paying 10% or whatever your interest rate is, as of 10% you'll be paying R1459.9 and not what their website says.
I am sure you can buy an iphone 11 pro max on contract(24 months) for the price you gonna pay as an interest on your card.
Interest rate can differ person to person.
Regards
So today someone from Standard bank called me and explained to me about my query. While explaining it to me they said few times that's it's a bit tricky :)
But it's very simple, here:
So there are no instalments for the device. In both cases, they'll charge you full once-off payment. And then you have to pay the interest on your card.
So, you are getting the device with full payment from your card(debit or credit) and then you'll be paying your interest against the amount deducted from the card.
Now for example, if the device is for R14559 then you'll be paying 10% or whatever your interest rate is, as of 10% you'll be paying R1459.9 and not what their website says.
I am sure you can buy an iphone 11 pro max on contract(24 months) for the price you gonna pay as an interest on your card.
Interest rate can differ person to person.
Regards
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that contact has been made with you by the SBSA mobile team.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that contact has been made with you by the SBSA mobile team.
Kind regards
Clint Petersen
Complaint Resolution Centre
***