1 reviews | Active since Dec 2009
SBSA Customer Service the nastiest ever.
So, I'm looking for my bond statement that I'm supposed to be getting anyway, which I'm not receiving for some reason. Requested this from Clint about 6 months ago, however as usual, Standard Bank, your service absolutely S****. Reached out to ask SBSA and received the following response: Bearing in mind that I had forwarded my ID number, which should have brought up all accounts attached to my profile. This on the 18th October and still no bond statement.
I forwarded my Bond account on subsequent emails, however no response. Good morning Jana We acknowledge receipt of your email and appreciate you bringing your concerns to our attention. We would like to help you with the statement. Please send us your home loans account number. Your feedback will be greatly appreciated. Kind regards Mpho. Social Media Team
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***