ZM
Z M

1 reviews | Active since Oct 2018

09 Oct 2018, 08:44

SBSA acting in contravention of POPI and CPA regulation

Standard Bank has *******ly debited my bank account on two separate occasions. SBSA used my personal information which is supposed to be private as per POPI regulation to debit my account. 1.) I was not sent a statement or call to advice of any payment due to them. 2.) SBSA used my information which is supposed to be safe and secure in their database to debit my account.

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Replies (2)
Standard Bank
Standard Bank's reply09 Oct 2018, 08:50
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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ZM
Z M's update12 Nov 2018, 13:13
Reviewer Update
This issue is still not settled, but instead it went from bad to worse.