SBMAC / Standard Bank Vehicle Finance ******* policy and account debit

On 22 May 2020 I received an email from Hollard stating that they have taken out vehicle insurance on my Standard Bank financed vehicle, on behalf of Standard Bank Motor Assist Cover (SBMAC), and that my account would be debited with a premium of R941.22. When I contacted Standard Bank Customer Service and Standard Bank Vehicle Financing, they stated they were not aware of this SBMAC, and I ignored the email on the basis that it may be a phishing **** trying to get my account details for ********** purposes.

At the end of May, my account was indeed debited by R941.22 (added to my vehicle finance statement). I have called Standard Bank and they asked me to email my insurance policy in place with King Price to ***. I have been doing this since 1 June 2020 and to date (17 June 2020), my emails have been completely ignored.

This is absolutely *********** service from Standard Bank - to first be told they are completely unaware of one of their own divisions, then have a policy instated in my name and debit my account without any permission from myself, to finally completely ignore my emails requesting the policy be cancelled.

Forget about any future financing business from me and I will be looking to switch banks once this debacle is over.

To any potential customers reading this - DO NOT finance your vehicle with Standard Bank because 1 year into your agreement they will open up an unwanted insurance policy in your name and then ignore your requests to cancel it.