JC
Jean-Claude Conradie

1 reviews | Active since Aug 2014

10 Feb 2018, 09:06

SBMAC Insurance

I keep getting spammed from the so called SBMAC Insurance telling me they have not received any confirmation of my vehicle insurance. I must urgently call on ***or fax proof to ********** . FIRSTLY - I COULD have only received my car from the dealership if I had some sort of insurance for the vehicle (done 2 years ago- SUSPICIOUS) SECONDLY - The lovely email they had sent me as well. WHICH had the worst low quality copy paste image of the standard bank terms and conditions (SUSPICIOUS) THIRDLY- After emailing the person that assisted me with the VAF- had never heard of this company (SUSPICIOUS) FORTH - They want me to send my vehicle insurance information, which contains everything from my bank account details, all my contact details etc. FIFTH- On contacting the number: They are quick to disconnect your call if you mention anything related to "why standard bank doesn't know you or your company"

SO here is my problem- This was reported to the ***** division months ago - WHY HAS NOTHING BEEN DONE ABOUT THIS ****. All the numbers and emails are the same as previous sms/ emails. ZERO follow up from your side?????

IF you are jo public reading this - BEWARE OF THIS

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Replies (2)
Standard Bank
Standard Bank's reply11 Feb 2018, 02:05
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
***
*** (fax)

Standard Bank
Standard Bank's reply13 Feb 2018, 10:08
Official

Dear Jean-Claude

Thank you for your posting.

I refer to our email correspondence and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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