V(MS
Vuyokazi ( Miss) Sixesha
1 reviews | Active since Jun 2012
16 Jun 2020, 06:02
SBK Home Loans - Disappointing service !!!!!
I’ve sent an email to standard banks home loans on 30 May , until today( 16 June ) no response to my email. The interest rate had dropped but the change hasn’t been implemented by SBK, question is why ?
Looks like they are dodging to respond to my email in this regard. In my email I have stated that I’ll lodge a complaint with if no response, I guess this what they wanted. Perhaps next step would need to inform the regulator ( FSCA ) of this conduct. This is a transgression !!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Jun 2020, 02:44Hello Vuyokazi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply17 Jun 2020, 02:44
Official
Hello Vuyokazi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
24 Jun 2020, 11:57Dear Vuyokazi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Standard Bank's reply24 Jun 2020, 11:57
Official
Dear Vuyokazi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***