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terence N
1 reviews | Active since Mar 2013
13 Feb 2023, 07:32
SBFC lost my personal info and provided me with wrong ID passwords
CAN Anyone in Senior position at Standard Bank Financial Consultancy (SBFC) or SB in general please assist me... This is more than 2months with associates within your organisation providing me with wrong ID numbers as passwords that clearly are not mine; and the latest feedback Ms Mncube is ridiculous to say the least (you do not have my ID.. Huh?): Firstly. you provided me with two wrong ID passwords... Secondly, you take your time to give feedback. Thirdly, which person in his right mind will provide you with an ID... knowing full well that you do have it because I received THE CORRECT ID password it in the past...
IS THIS A JOKE OR A ****... OR JUST PLAIN BAD SERVICE??
Can a senior person from SBFS please give me feedback... I can provide you with all the emails to support my concerns.
If this is true that you lost my personal info than I am very worried about the state of affairs in your department... and your response time in terms of feedback is shocking.. Really bad service...
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
13 Feb 2023, 07:35Good Morning Terence
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2023, 07:35
Official
Good Morning Terence
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
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terence N's updateReviewer Update
13 Feb 2023, 11:46Thanks... My account number is ***6.
Kind regards
Terence November
Kind regards
Terence November
tN
terence N's update13 Feb 2023, 11:46
Reviewer Update
Thanks... My account number is ***6.
Kind regards
Terence November
Kind regards
Terence November
Standard Bank's replyOfficial
13 Feb 2023, 12:35Dear Terence
Thank you for providing us with the details. We will have our team look into this matter.
Thank you for providing us with the details. We will have our team look into this matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Feb 2023, 12:35
Official
Dear Terence
Thank you for providing us with the details. We will have our team look into this matter.
Thank you for providing us with the details. We will have our team look into this matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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terence N's updateReviewer Update
15 Feb 2023, 22:07I'm still waiting....in 2021 my password was spot on...and now, all of a sudden you provided me with other individuals IDs...and without any shame you say that you do not have it anymore...where is the copy of the contract...how do you displace an Important and confidential document???your security checks should be of a very high standard...but clearly it's not... not supplying you with another ID
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terence N's update15 Feb 2023, 22:07
Reviewer Update
I'm still waiting....in 2021 my password was spot on...and now, all of a sudden you provided me with other individuals IDs...and without any shame you say that you do not have it anymore...where is the copy of the contract...how do you displace an Important and confidential document???your security checks should be of a very high standard...but clearly it's not... not supplying you with another ID
Standard Bank's replyOfficial
16 Feb 2023, 07:33Good Day Terence
We will get one of our consultants to revert to you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get one of our consultants to revert to you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2023, 07:33
Official
Good Day Terence
We will get one of our consultants to revert to you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get one of our consultants to revert to you.
Warm Regards
Standard Bank Hello Peter Team
***
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terence N's updateReviewer Update
25 Apr 2023, 23:27You still did not assist me and would also love to know how you lost my ID...???
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terence N's update25 Apr 2023, 23:27
Reviewer Update
You still did not assist me and would also love to know how you lost my ID...???
Standard Bank's replyOfficial
26 Apr 2023, 07:36Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Apr 2023, 07:36
Official
Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
tN
Please don't fool yourself with these words:
Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Start walking the walk.... almost 5 months and you have not resolved my issue.. do you have my documents ...including my ID.... if not what happened to my information my how do I access my information if you furnishing me with ID numbers that are not mine and expect me to scrutinize my investment details??
Stop telling me you'll phone me...email me please..EMAIL ME... and I'm need to know how my ID number has been misplaced or replaced with others information... I gave you my policy number... and you apparently could verify my investment details.... but I'm not getting any answers
terence N's updateReviewer Update
04 May 2023, 20:56Please don't fool yourself with these words:
Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Start walking the walk.... almost 5 months and you have not resolved my issue.. do you have my documents ...including my ID.... if not what happened to my information my how do I access my information if you furnishing me with ID numbers that are not mine and expect me to scrutinize my investment details??
Stop telling me you'll phone me...email me please..EMAIL ME... and I'm need to know how my ID number has been misplaced or replaced with others information... I gave you my policy number... and you apparently could verify my investment details.... but I'm not getting any answers
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terence N's update04 May 2023, 20:56
Reviewer Update
Please don't fool yourself with these words:
Dear Customer
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Start walking the walk.... almost 5 months and you have not resolved my issue.. do you have my documents ...including my ID.... if not what happened to my information my how do I access my information if you furnishing me with ID numbers that are not mine and expect me to scrutinize my investment details??
Stop telling me you'll phone me...email me please..EMAIL ME... and I'm need to know how my ID number has been misplaced or replaced with others information... I gave you my policy number... and you apparently could verify my investment details.... but I'm not getting any answers
Standard Bank's replyOfficial
05 May 2023, 07:39Hi Terence
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 May 2023, 07:39
Official
Hi Terence
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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terence N's updateReviewer Update
19 May 2023, 19:27You making promises since beginning of the year...and to date I've not been furnished with an updated that I can "unlock" with my own ID... what is the problem? Did you misplace my information or not?
tN
terence N's update19 May 2023, 19:27
Reviewer Update
You making promises since beginning of the year...and to date I've not been furnished with an updated that I can "unlock" with my own ID... what is the problem? Did you misplace my information or not?
Standard Bank's replyOfficial
20 May 2023, 08:03Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 May 2023, 08:03
Official
Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
tN
terence N's updateReviewer Update
07 Jun 2023, 21:18WHO'S FOOLING WHO? SEEMS LIKE it is AI responses but nothing is being done to assist me... 6 months to date & no update on my account or what happened to my ID information
Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Can any Senior person assist me please... Clearly no one is ready or listening to my so call recorded calls. PROVIDE ME WITH UPDATE OF MY ACCOUNT WITH MY ID as password please... 6 months and empty promises... No one. can assist me or are there more cases like mine...was there confidentiality and security breach and you not tell the customers???
Can any Senior person assist me please... Clearly no one is ready or listening to my so call recorded calls. PROVIDE ME WITH UPDATE OF MY ACCOUNT WITH MY ID as password please... 6 months and empty promises... No one. can assist me or are there more cases like mine...was there confidentiality and security breach and you not tell the customers???
tN
terence N's update07 Jun 2023, 21:18
Reviewer Update
WHO'S FOOLING WHO? SEEMS LIKE it is AI responses but nothing is being done to assist me... 6 months to date & no update on my account or what happened to my ID information
Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Hi Terence
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay getting back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Can any Senior person assist me please... Clearly no one is ready or listening to my so call recorded calls. PROVIDE ME WITH UPDATE OF MY ACCOUNT WITH MY ID as password please... 6 months and empty promises... No one. can assist me or are there more cases like mine...was there confidentiality and security breach and you not tell the customers???
Can any Senior person assist me please... Clearly no one is ready or listening to my so call recorded calls. PROVIDE ME WITH UPDATE OF MY ACCOUNT WITH MY ID as password please... 6 months and empty promises... No one. can assist me or are there more cases like mine...was there confidentiality and security breach and you not tell the customers???
Standard Bank's replyOfficial
08 Jun 2023, 07:43Dear Terence
We sincerely apologize for the inconvenience.
Please be advised that we will follow up with our team.
We will be in touch.
We sincerely apologize for the inconvenience.
Please be advised that we will follow up with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply08 Jun 2023, 07:43
Official
Dear Terence
We sincerely apologize for the inconvenience.
Please be advised that we will follow up with our team.
We will be in touch.
We sincerely apologize for the inconvenience.
Please be advised that we will follow up with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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