TL
Tracey L

1 reviews | Active since Jan 2017

06 Jan 2017, 13:08

SB Vehicle Finance a circus!

<p>I've been trying - for 4 days to quite simply get my tax certificate for my vehicle from SB Asset Finance. I've spent over an hour's worth of airtime trying to get this certificate and I'm no closer. Just being given the total run around, from being told that they system was offline (3 days in a row), to "we send the request to our back office and it takes 3-5 days". Why is it, Standard Bank, that far smaller organisations than you (Discovery, MFC, SAHL), it literally takes 2 minutes? <br />Get into the 21st century Standard Bank. APPALLED!</p>

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Replies (1)
Standard Bank
Standard Bank's reply09 Jan 2017, 14:37
Official

Good day Tracey Leask

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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