1 reviews | Active since Oct 2011
SB still spamming from official email without unsubscribe 4 years later
SB is still unable to control spam emails from their own organisation. It has been 3.5 years and I am still getting spam emails about their webinars without an unsubscribe options. These emails come from their official address, info @ standardbank .co.za .There is literally no way to be removed from this list. Support are unable. Hello peter makes no difference. This is the 3rd hellopeter. Their IT department cant do it. For 3 years. I repeat, there is literally no way to subscriber. SB doesn't care they are violating consumer rights by spamming their own customers.
Here is the latest email:
Standard Bank Financial Consultancy Webinar on "Webinar with Kevin Lings - Global and local economic overview"
These are from the official so SB needs to take responsibility for them. There is no unsubscribe link. You can imagine phoning support and trying to get them to stop sending unsolicited spam without unsubscribe links. I have tried to complain but no one has the agency to get unsubscribe links into these spam emails. Someone at SB has just given permission to spam their customers from their official email address.
IT IS ******* TO SEND UNSOLICITED EMAIL ADVERTISMENTS WITHOUT THE ABILITY TO OPT OUT. https://ispa.org.za/spam/south-african-law/
Regardless from what 'department' of SB these emails originate, they use the official address and thus SB is *******ly spamming me. THIS IS NOT ACCEPTABLE PRACTICE.
I obviously don't want to block that email address. How can we get this bank to stop sending spam to customers without consent or opt out option. How can I opt out of these webinar emails?
I forwarded all 8 webinar spam emails to Bernadine.Naidoo @ standardbank .co .za who pretended to do something but didn't. Still getting them.
I posted on their community forum, still getting them: https://community.standardbank.co.za/t5/General-banking/Spam-emails-from-SB-without-unsubscribe-webinars/
If any one at standard bank as any agency or authority to actually deal with this you are welcome to contact me. But I will keep complaining if they keep coming because it's actually pathetic.
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We apologize for the inconvenience and undue frustration, this has caused.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
