SB Northgate Johannesburg

<p>https://www.facebook.com/hellopetercom<br />Hello Peter,<br />Complaint about Standard Bank Northgate Johannesburg.<br />Our records do not reflect that your residential address was amended.<br />In response to your request to change your residential address, we advise that in terms of the requirements of the Financial Intelligence Centre Act, known as FICA, your request should be submitted in the following way:<br />You are required to submit proof of residence (not older than 3 months) and your Identity document to your nearest Standard Bank branch</p> <p><br />I wrote now for 3 month to Standard Bank about changing my residential street address and postal address, with my ID number.The reason was that my statement reflected a total unknown address (Mr P.van Spronsen-116 Elderwood-Gallinule Rd- Woodlands 4004 ??????)</p> <p><br /> Every reply was a query number and message, It is my pleasure to assist you with your request.Kindly provide us with your card or Identity number in order to access your profile and assist. A consultant will contact you within 48 hours. I never got a reply from any consultant.</p> <p><br />As I found it right to go to the Standard Bank in person with my documents and ID book, I went on the the 20th of April to the bank.<br />The result, the bank had two consultants available from the 4, the others are on lunch at 11:00. We waited and waited, took us an hour with no result at all. <br />The consultant could not amend our address, logged in again and tried. Excuse, we are off-line (easy excuse mostly used). She asked all my details, without reading all the info I put in front of her typed out on paper. She made a copy of my ID book and paper with all the info. I asked her to confirm the change of address to send by email. <br />So far no email. I find this *********** service unacceptable from a bank were your money is dealt with, and send statements with a total wrong address.<br />I am awaiting a reply from the Standard Bank, with at least an apology.<br />Thanks Peter for taking this on. <br />Kind regards, Paul van Spronsen.</p> <p> </p> <p>We patiently await your response.</p>