SB **** to me about penalty interest reversal

I bought a new house, so I cancelled my old home loan with Standard Bank and took out a new one. Because the bond was cancelled within the 90 day notice period, I was subject to some penalty interest, so I queried whether there was any way round this and I was told that if i register a new bond with Standard Bank within 6 months, it would be refunded.<br> <br> Nothing of the sort has happened and when I phoned the call centre today, I was told that no such policy exists and that nobody could possibly have told me such a thing. And then I was asked whether I had it in writing and the answer is no, because Standard Bank made the offer and I expect a bank to deal with me with integrity and if I'd known they were going to go back on their word, I would have asked for it in writing. And then when I objected and asked to be transferred to a supervisor, I was put on hold for ten minutes and then sent an SMS saying my escalation had been lodged. No, I want a HUMAN, you ****ing idiot, not a ****ing SMS.<br> <br> Every time I phone SB with an issue, they just **** it up completely, so from now-on, I'll just post every query on HelloPeter.com and deal with them that way.