SB Home Insurance claim incompetence

Further to my previous complaints on Standard Bank Home Insurance website, my phone call to Dineo from Standard Bank Insurance on 9/12/2015 revealed the following:<br> <br> - No further progress on my claim since instruction to IQ Construction on 26/11/2015 for a cash payout<br> <br> -My discussions with IQ Construction on 26/11/2015 refer (Tanya and Ryan). Due to time constraints, IQ Construction could not assist with additional support structure to the quoted structure. The client wished additional support structure in case of possible freak storm in future. IQ Construction advised that they would request a cash pay out from SB for this part of the job (the largest part). This was supposed to be done the same day.<br> <br> - Discussions with Standard Bank on 25/11/2015 ( Dineo confirmed SB records of discussion), the client was advised by SB to discuss cash pay out with service provider.<br> <br> - Dineo advised on 9/12/2015 that Zanele Hlatswayo will confirm progress of claim with client<br> <br> - IQ Construction has advised that the cash pay out instruction was logged with Standard Bank on 26/11/2015<br>