PS
Pieter S

1 reviews | Active since Jan 2015

31 Jan 2015, 11:17

SB CARD DIVISION COULD NOT CARE LESS

I live in Johannesbrg and regularly travel to the Free State [Ladybrand]. Whenever I cross the Gauteng border into the Free State, my garage card is declined although I have sufficent funds in my account. When I cross the border back to Gauteng, my Garage Card is fine again. I ended up in precaurius ituations at times where my card is declined and I do not have cash on me. I raised this issue with the Standard Bank Card Division numerous times - I even received a letter of apology from them, but the problem persist. On Saturday, I went into the bank at Northcliff Branch to complain about this, I wa told to see a consultant. I was third in the queue but after an hour I was still waiting, so I got up and left.

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Replies (1)
Standard Bank
Standard Bank's reply02 Feb 2015, 13:24
Official
Hello Pieter Smit2,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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