JH
Johan H

1 reviews | Active since Feb 2021

26 Feb 2021, 17:17

SB CANNOT TRANSFER A TFSA IN 2 MONTHS!!!!!

This is useless service from a company that claims to be the best in the country. Pathetic.

I've requested to do a transfer of my TFSA to another provider in Dec 2020. It's now the end of the tax year, and still it's not been done!!!!!!!! Apparently it's a two weeks process, but SB cannot even do it in two months. Pathetic!!!!!!! I've wanted to keep my account open for trading, but with this level of service, I would really just like to transfer my account, and never make use of any SB product, ever!!!

Just do the transfer and get it done with!

0
Replies (1)
Standard Bank
Standard Bank's reply26 Feb 2021, 23:03
Official
Dear Johan Hattingh,

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********