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wcapes W

1 reviews | Active since Oct 2016

28 Nov 2022, 13:45

SB Blocks account at their fancy for NO REASON

HORRIBLE BANK So, SB blocks MY card, and MY money, and MY account because of their "systems" and now I must wait for THEM to unblock it when I did NOTHING wrong? How does that work, I'd like an explanation?

Who are they to block MY account that I can't access MY funds? It's NOT YOURS, it's MINE - you have NO REASON to block MY account

0
Replies (4)
Standard Bank
Standard Bank's reply28 Nov 2022, 14:47
Official
Good Day Warren

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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wW
wcapes W's update29 Nov 2022, 07:32
Reviewer Update
Let me add, that all they do is log an issue and take AGES to get back to you.

I can not buy any electricity, any food, I have no transport money to get to work and lost 2 days of work. THEY blocked my CARD with NO permission to even have that power, and now I have NO money, MY money, that I am FORCED to use banks for - and they respond with standard copy and paste.

This is ridiculous that I can't feed my family or goto work because a BANK BLOCKS MY card and MY money - it's not even theirs

And then I get THIS response.


wW
wcapes W's update29 Nov 2022, 07:35
Reviewer Update
And to add to it - they tell you to call ***to speak to someone to get updates - and it's just an answering service with pick 1,2,3 to do whatever - but their is no option

How was this bank ranked no 1 ?


Standard Bank
Standard Bank's reply29 Nov 2022, 08:40
Official
Good Morning Warren

We will follow up with our team and we will be in touch.

Sorry for the inconvenience.

Thank you
 
Kind regards 
Standard Bank Help Centre 
***