SB App Notifications

What to do about this consistently disappointing Standard Bank that fails to perform or advise on the most fundamental of issues? I really am at my wits end with any telephonic query I make to the bank!

Today, I asked why I am not getting any transaction notifications either via MyUpdates or via SMS, having checked numerous times whether the MyUpdates setting is on or off. Your agent did not know how or why no notifications were forthcoming and proceeded to read and re-read the script she has obviously been given to change the MyUpdates setting.

I then asked if I turn the setting to “off” why does it not default to SMS, even as some of the transactions had now appeared on the app credit card statement. The agent did not know the answer to this.

I asked what the charge now is for SMS notifications which I was told would be R3.00 per transaction. The agent also told me that a notifications switch has not been turned on on your system. When I pointed out that a R3.00 SMS notification charge is not what is shown on the app (30c), I was simply transferred to another dept, where I was told rather abruptly that the charge per SMS is R1.20 and then summarily hung up on me.

Come on Standard Bank, you can do better that allow these fundamental errors / lack of knowledge by your agents! To avoid any future frustration with your bank, I will just have to inconveniently go to a branch, stand in a queue (at over 70) and deal with someone face to face.