savingsaccount disappeared on internet banking site

I wanted to check the balance of my savings account for my business which is linked to internet banking (apparantly cannot be linked to bol) and the account was missing.

I asked my business banker Thelma Petersen and assistant Cecilia to assist with this. Cecilia responded she adjusted the system and will take 24 hours to reset, and now 10 days later there has not been a change in this status. I need the money to pay accounts, what more must I do. Thought we get consultants to assist with these problems which was not created by myself, but by standard bank! I need the money transferred today or the account to appear on my profile today to transfer money today!

I also had another problem when we found a third party added onto our business profile and to date I only got a Sorry which I must be happy with??? Really??? No explanation, and it is not the computer, computers get instructions from PEOPLE!